I was strongly affected by *The Managed Heart* by Arlie Russell Hochschild. It’s about the customer service industry, via a close look at flight attendants.
NotBorris on
Escape from Freedom and The Sane Society by Erich Fromm, and other books by Marie-Louise von Franz
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I was strongly affected by *The Managed Heart* by Arlie Russell Hochschild. It’s about the customer service industry, via a close look at flight attendants.
Escape from Freedom and The Sane Society by Erich Fromm, and other books by Marie-Louise von Franz